Air NZ kiosks to cut check in time

BTN News
Thursday, 03 June 2010
Passengers flying to Australia with Air New Zealand can now use a new check-in kiosk, reducing the time taken by as much as 50 per cent.

“This brand new experience provides our customers with a more convenient and faster way to check in,” says Air New Zealand Group general manager International Airline Ed Sims.


“Not only is it a friendlier and more welcoming area, with our staff no longer stuck behind desks, but we also expect it will reduce check-in queue times by up to 50 per cent.


“Currently, passengers must check in at least 90 minutes prior to their Australian flights, but if the new process succeeds in reducing check-in time as expected, then the deadline may be shortened.”


Passengers simply scan their machine-readable passports at the kiosk to be issued  a boarding pass and bag tags if they are checking in bags.  Customers then take their bags to the ‘bag drop’ area, where staff will scan the bag and check the passenger’s ID.


There are 18 new self-service kiosks in the economy check-in area, and six new kiosks in the premium check-in area.


Air New Zealand passengers able to use the new check-in process are those travelling to an Australian destination with:
·         a New Zealand or Australian passport;
·         any passport with a machine readable zone on it or
·         any passenger on another passport type holding a valid electronic travel authority (ETA).


The airline will progressively introduce new kiosks at its Wellington, Queenstown and Christchurch international check-in areas over the next nine months.

Air NZ kiosks to cut check in time

BTN News
Thursday, 03 June 2010
Passengers flying to Australia with Air New Zealand can now use a new check-in kiosk, reducing the time taken by as much as 50 per cent.

“This brand new experience provides our customers with a more convenient and faster way to check in,” says Air New Zealand Group general manager International Airline Ed Sims.


“Not only is it a friendlier and more welcoming area, with our staff no longer stuck behind desks, but we also expect it will reduce check-in queue times by up to 50 per cent.


“Currently, passengers must check in at least 90 minutes prior to their Australian flights, but if the new process succeeds in reducing check-in time as expected, then the deadline may be shortened.”


Passengers simply scan their machine-readable passports at the kiosk to be issued  a boarding pass and bag tags if they are checking in bags.  Customers then take their bags to the ‘bag drop’ area, where staff will scan the bag and check the passenger’s ID.


There are 18 new self-service kiosks in the economy check-in area, and six new kiosks in the premium check-in area.


Air New Zealand passengers able to use the new check-in process are those travelling to an Australian destination with:
·         a New Zealand or Australian passport;
·         any passport with a machine readable zone on it or
·         any passenger on another passport type holding a valid electronic travel authority (ETA).


The airline will progressively introduce new kiosks at its Wellington, Queenstown and Christchurch international check-in areas over the next nine months.