Qantas 'promises to be good' as part of regulator deal

BTN News
Tuesday, 07 May 2024

Australia's Qantas Airways will pay A$120 million to settle a lawsuit with the Australian Competition and Consumer Commission (ACCC) for selling tickets on already-cancelled flights.


The figure covers A$20 million shared among more than 86,000 customers who booked tickets on the so-called ghost flights and a A$100 million fine.

"We recognise Qantas let down customers and fell short of our own standards," the carrier's ceo Vanessa Hudson said.

A court still must sign off on the settlement.

The ACCC's head, Gina Cass-Gottlieb, noted that the settlement included a promise from Qantas not to repeat the conduct.

Qantas 'promises to be good' as part of regulator deal

BTN News
Tuesday, 07 May 2024

Australia's Qantas Airways will pay A$120 million to settle a lawsuit with the Australian Competition and Consumer Commission (ACCC) for selling tickets on already-cancelled flights.


The figure covers A$20 million shared among more than 86,000 customers who booked tickets on the so-called ghost flights and a A$100 million fine.

"We recognise Qantas let down customers and fell short of our own standards," the carrier's ceo Vanessa Hudson said.

A court still must sign off on the settlement.

The ACCC's head, Gina Cass-Gottlieb, noted that the settlement included a promise from Qantas not to repeat the conduct.