Choice calls for stronger passenger compensation for cancelled flights

BTN News
Tuesday, 07 May 2024


“Choice is pleased to see compensation included in the settlement. Over 80,000 consumers have had their travel plans derailed by Qantas’ behaviour over a number of years and these payments are already well overdue. We’ve heard from countless consumers about having to fight tooth and nail to receive refunds or compensation from airlines for delayed or cancelled flights,” Thomas said.
 
“Consumers should not need regulator action to receive compensation when it’s owed. A 2023 survey of almost 9,000 people found that of those who pursued a refund or compensation for a cancelled flight, 1 in 5 had to wait over six months.”
 
“Choice is calling for the establishment of a new travel and airline ombuds scheme and stronger rights to refunds and compensation for cancelled flights. We look forward to the federal government’s upcoming Aviation White Paper to set out a clear plan to bring Australia’s airline consumer protection framework in line with comparable international jurisdictions.”

Choice calls for stronger passenger compensation for cancelled flights

BTN News
Tuesday, 07 May 2024


“Choice is pleased to see compensation included in the settlement. Over 80,000 consumers have had their travel plans derailed by Qantas’ behaviour over a number of years and these payments are already well overdue. We’ve heard from countless consumers about having to fight tooth and nail to receive refunds or compensation from airlines for delayed or cancelled flights,” Thomas said.
 
“Consumers should not need regulator action to receive compensation when it’s owed. A 2023 survey of almost 9,000 people found that of those who pursued a refund or compensation for a cancelled flight, 1 in 5 had to wait over six months.”
 
“Choice is calling for the establishment of a new travel and airline ombuds scheme and stronger rights to refunds and compensation for cancelled flights. We look forward to the federal government’s upcoming Aviation White Paper to set out a clear plan to bring Australia’s airline consumer protection framework in line with comparable international jurisdictions.”